What should I do if I received a damaged item(s)?
Please return the item to us within 5-10 days with the original invoice in the same unused condition and in the original packaging in which it was received. You must have proof of purchase.
The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
Please email us at: [email protected] for return authorization. Once you return the item and it is approved, you will be notified via email.
We'll initiate a refund to your credit card. Please keep in mind it would take 3 to 5 business days for credit to apply to your card... [Only if your purchase arrived damaged]
On the back of the invoice or on a separate letter, indicate why you are returning the item(s)
Add your order #
Returned Item name
Do you design special custom made items?
Yes we do depends on the style. All custom orders are [FINAL SALE]
Please let us know what style you want and we would notify you if we can do it.
The price varies for special custom made items.
Do you ship international?
We ship to USA
What type of materials do you use?
We use 14k gold filled, sterling silver, brass, copper, silver plate, gold plate, gem stones, semi precious stones, pearl, Swarovsky crystal, glass beads, ceramic beads, porcelain beads, wood beads, leather and a variety of materials for jewelry and accessories.
Is my privacy protected?
We do not give your personal information to any other company. Your privacy is protected with us...Just remember we use "Big Cartel" for our hosting and "Paypal" for our merchant payment.
Where are you located?
We are located in Brooklyn, NY, USA
What is your email address?
